1. Identification of the provider
The pealHQ service is published and provided by LDSR Ventures, a French single-shareholder simplified joint-stock company with share capital of 100 euros, whose registered office is at 20 rue des Canadiens, 14650 Carpiquet, France, registered with the Caen Trade and Companies Register under number 941 042 988.
Registered office SIRET number: 941 042 988 00019. EU VAT number: FR42941042988.
Contact: thomas@pealhq.com. Phone: 07 49 15 49 78.
LDSR Ventures is referred to below as the “Provider”.
2. Purpose and scope
These Terms of Sale govern the provision of pealHQ to natural or legal persons acting for the purposes of their business activities (the “Customer”).
Subscriptions are not offered to private individuals for personal use or to legal persons acting for non-business purposes. A sole trader may subscribe for business purposes. The Customer’s classification depends on the actual purpose of the subscription; a declaration cannot exclude mandatory legal protections.
pealHQ is an online service for collecting requests and suggestions, managing votes and comments, presenting a roadmap and publishing a changelog. The Customer has a working environment (“Workspace”) and may make a portal available to its own users.
The person subscribing declares that they are acting for business purposes and have the capacity and authority required to bind the Customer. They provide information identifying the Customer and its business. A person’s participation in a portal, for example by voting or commenting, does not make them a subscribing Customer and creates no payment obligation towards the Provider.
The rules for using the service are specified in the Terms of Use. The financial provisions of the Terms of Sale concern only Customers subscribing to a paid plan. Relevant provisions concerning access, the parties’ obligations and data also apply to free Workspaces and trials.
Mandatory legal provisions applicable to a party remain applicable, including where its status or particular circumstances afford it additional protections.
3. Contractual documents and subscription
Before committing, the Customer must be able to consult and retain the Terms of Sale, the Terms of Use and the offer summary setting out available features, price, applicable taxes, billing frequency, duration, renewal and cancellation arrangements.
The summary also specifies the terms of supply and activation date, technical prerequisites, essential functions, compatibility, interoperability and any relevant restrictions. The Customer may correct order errors before confirming it. For a paid order, the final action unambiguously indicates the obligation to pay, for example “Order and pay”. No additional charge results from a preselected option.
A paid subscription results from express acceptance of these documents and confirmation of the order. Creating an account, starting a trial or merely entering a payment method does not, by itself, constitute an order for a paid subscription.
The Provider sends the Customer confirmation on a durable medium, particularly by email, including the subscription summary and the version of the terms accepted or a retainable copy of those documents.
In the event of a conflict, special terms expressly accepted by both parties prevail over the Terms of Sale, and the Terms of Sale then prevail over the Terms of Use for commercial matters. The data processing agreement prevails for personal data protection matters. A mere statement in a Customer document does not amend the contract without the Provider’s express agreement.
4. Plans, features and trial
4.1 Available plans
Available plans and their limits are presented on the website or in the subscription summary. Certain functions, particularly portal customisation, integrations and login methods, depend on the chosen plan.
Features explicitly presented as “upcoming”, “coming soon” or in preparation are not included among the features available upon subscription. An announced date is a contractual commitment only if expressly confirmed as such in special terms.
4.2 Free plan and trial
A free plan may be offered. Unless otherwise specifically agreed, a Customer may receive a fourteen-day trial of additional features when opening its first Workspace, without payment or obligation to subscribe. The trial end date and accessible features are indicated to the Customer.
Only one trial is granted per Customer across all accounts and Workspaces, unless the Provider agrees in writing or a promotional offer expressly provides otherwise. Creating new accounts or Workspaces to circumvent this rule is prohibited. A trial granted in breach of this rule may be discontinued after the Customer has been informed, without automatic conversion to a paid subscription.
Without a paid order, the end of the trial results in no charge and the Workspace returns to the free plan’s entitlements. Features reserved for higher plans may become unavailable; that restriction does not, by itself, constitute a request to delete data.
4.3 Changes to features
Features available under an ongoing paid plan may not be substantially reduced without prior notice and an appropriate solution being offered to the Customer, which may include cancellation and a refund for the period paid for but not supplied.
4.4 Usage limits
The Customer complies with its plan’s quantitative and technical limits, particularly the number of administrator accounts or capacities expressly indicated before subscription. When a limit is reached, the relevant additional operations may be blocked; a higher plan may be offered, without unaccepted automatic charges.
A function advertised as unlimited is not subject to an unannounced commercial quota. It remains subject to the security and usage rules in the Terms of Use: abusive bulk sending, vote manipulation and operations intended to overwhelm the Service are particularly prohibited. Restrictions taken in response must be necessary, proportionate and explained under Article 8 and the Terms of Use. A new commercial limit may not be applied retroactively to a paid period in breach of Article 4.3.
5. Prices and payment
5.1 Prices and taxes
Prices are expressed in euros. Whether they exclude or include taxes is specified in the offer; applicable taxes and the total amount payable are indicated before the order is confirmed.
VAT is applied according to regulations, the Customer’s tax status and the place of supply. For services subject to the general rule between taxable persons, billing to a Customer established in another European Union Member State is subject to the reverse charge where its conditions are met; the Customer provides, in particular, its valid EU VAT number. For a taxable Customer established outside the European Union, the service is in principle not subject to French VAT; local tax obligations depend on the country concerned. There is no universal reverse charge applicable to all third countries.
The Customer provides accurate tax information and the necessary supporting documents. The Provider applies legally required invoice statements and adjustments. Any exceptions to place-of-supply rules remain applicable.
5.2 Due dates, payment methods and invoices
Unless special terms provide otherwise, the subscription is payable in advance at the start of each monthly or annual period. Presenting an annual price as a monthly equivalent does not turn an annual subscription into a monthly commitment: the total annual amount and its due date are specified before payment.
Payment is made using the methods offered during ordering, with the involvement of payment provider Stripe. The Customer ensures it has the necessary authorisations and keeps its billing details and payment method up to date. Any payment provider terms do not replace LDSR Ventures’ commitments to the Customer.
An invoice is made available or sent to the Customer for each billed period. Unless otherwise stated in the offer, no discount is granted for early payment. Any discounts and their conditions are indicated in the relevant offer.
5.3 Changes to plan or billing frequency
A change of plan or billing frequency, or a paid option, is subject to a prior summary indicating its price, effective date, any prorated amounts and the next due date. No additional charge may be billed without the Customer’s agreement.
Unless different arrangements are expressly presented and accepted, an upgrade takes effect upon confirmation. The additional charge corresponds to the price difference for the time remaining until the current due date, taking account of the amount already paid for the previous plan to avoid double billing. The net amount and charge date are indicated before confirmation.
A downgrade takes effect at the end of the period already paid for, without refunding the remaining time for that reason alone; the current plan’s functions remain accessible until then. A change in billing frequency also takes effect at the next renewal, unless another date and its financial consequences are expressly agreed. The exceptions to non-refund in Article 7 remain applicable.
6. Duration, renewal and price changes
The subscription starts on the date indicated in the subscription confirmation. It is entered into for a monthly or annual period, as chosen by the Customer, and automatically renews for a period of the same duration unless cancelled before the due date.
The Customer may disable renewal at any time before the next due date under Article 7. That date is accessible in its billing information or provided on request.
For an annual subscription, the Provider sends an email reminder at least thirty days before each renewal. The reminder states the due date, expected amount and ways to disable renewal. This is a contractual commitment separate from notice of a price change. The Customer keeps its billing email address up to date.
Any price change to an existing subscription is communicated on a durable medium at least thirty days before taking effect. It applies only to a renewal after that notice period, never retroactively or during a period already paid for.
The Customer may reject the new price by stopping renewal before it takes effect. If notice was sent too late to comply with the thirty-day period, the previous price continues to apply to the renewal concerned.
7. Cancellation by the Customer and refunds
The Customer may request cancellation from the subscription management area when available, or by email to thomas@pealhq.com. The request must identify the Workspace and be made by a person authorised to bind the Customer; proportionate verification may be requested.
Ordinary cancellation takes effect at the end of the current monthly or annual period. Until then, the Customer retains access to the paid services. The Provider confirms receipt of the request, its effective date and consequences on a durable medium. A request received before the due date must be taken into account even if processed afterwards.
Cancellation for convenience does not give rise to a prorated refund for a period already started. This rule does not prevent refunds due for incorrect billing, applicable statutory rights, a breach by the Provider or early discontinuation of the service at its initiative.
Cancelling a paid plan and deleting a Workspace are separate operations. Returning to a free plan, where it remains available, is possible within that plan’s limits. The Customer may separately request closure of the Workspace.
These Terms of Sale do not establish a general contractual right of withdrawal for business subscriptions. However, they do not deprive a Customer of a right of withdrawal granted by a statutory provision applicable to its circumstances.
8. Late payment, suspension and termination for breach
For business Customers only, any amount due and unpaid by the due date automatically incurs late-payment interest from the day after the payment date stated on the invoice, at an annual rate equal to three times the statutory interest rate applicable to business debts. Interest is calculated on the outstanding amount including tax, based on the actual duration of the delay.
A fixed recovery-cost indemnity of forty euros per unpaid invoice is also payable under the conditions laid down by the French Commercial Code. If actual costs exceed that amount, additional compensation may be requested with supporting evidence. Statutory exceptions, particularly those relating to certain insolvency proceedings, remain applicable.
The Provider may suspend paid services after informing the Customer of the unpaid amount and allowing fifteen calendar days to settle it. Suspension must be proportionate and does not authorise immediate deletion of data.
If either party commits a sufficiently serious breach, the other may terminate the contract after a formal notice specifying the breach and announcing that consequence has remained without effect for fifteen calendar days, subject to other termination arrangements provided by law.
An immediate restriction may be imposed in the event of a serious security risk, manifestly unlawful use or a legal obligation, under the Terms of Use. The Customer is informed of the grounds and opportunities to remedy the situation as soon as legally and technically possible.
If the service ends because of a breach by the Provider, prepaid amounts corresponding to services not supplied are refunded, without prejudice to the Customer’s other remedies.
Contractual cure periods do not delay the exercise of a statutory right permitting immediate termination.
9. Service provision, support and integrations
9.1 Provision and support
The Provider supplies pealHQ diligently and takes the reasonable measures necessary for its operation, maintenance and security. No numerical availability rate or guaranteed incident resolution time is agreed unless specifically committed to in writing.
Support can be reached at thomas@pealhq.com. The Customer describes the difficulty and provides information useful for diagnosis, without transmitting passwords or authentication secrets. The Provider handles requests according to their nature and severity.
Interruptions may be necessary for maintenance or security. Planned operations likely to have a significant impact are announced with reasonable notice where circumstances allow. Urgent work may take place without notice; the Provider then informs affected Customers as soon as possible.
9.2 Integrations
Integrations with third-party services, particularly Linear when included in the plan, require appropriate permissions and may depend on a separate subscription with the third party. The Customer chooses the available connections and settings and ensures it is authorised to transmit the relevant data.
Exchanges follow the functions and settings of the chosen integration. Enabling an integration does not mean all data is synchronised in both directions. A change or outage at the third party may affect the connection; the Provider informs the Customer of any significant limitation it becomes aware of and seeks a reasonable adaptation. It remains responsible for its own obligations.
9.3 Subcontracting
The Provider may entrust certain operations to technical providers while remaining responsible for performing its obligations to the Customer. Where they process personal data on the Customer’s behalf, their involvement is subject to the data processing agreement in Article 13, its list of subprocessors and its procedure for authorisation, notice of changes and objection. This clause does not replace those safeguards or constitute indiscriminate authorisation of every new subprocessor.
A third-party service connected at the Customer’s initiative is not, merely by virtue of that connection, a subprocessor of LDSR Ventures. Each party’s role is determined according to the processing actually performed.
10. Customer obligations
The Customer provides accurate information, designates the people authorised to administer its Workspace and manages their rights. It protects its access and promptly reports any suspicious use.
It chooses whether its portal is public or private, its login methods, published content and enabled integrations. It informs its users of the portal’s rules and the data processing whose purposes it determines.
For processing relating to its Participants whose purposes and means it determines, the Customer is the controller. It determines an appropriate legal basis, provides the required information, manages individuals’ rights and, where necessary, consents and authorisations. pealHQ’s technical functions do not replace those obligations. This allocation does not relieve LDSR Ventures of its own obligations under the GDPR.
The Customer ensures it holds the necessary rights to the content, files, trademarks and data it imports or publishes. It uses the service in accordance with the Terms of Use and applicable regulations. It may not require the Provider to process data or perform unlawful operations.
Where relevant, the Customer keeps its own copies of items essential to its business. This precaution does not relieve the Provider of its obligations to secure and preserve the data entrusted to it.
If a third-party claim results from a breach attributable to the Customer of its obligations concerning its content, rights or processing instructions, the Customer indemnifies the Provider against resulting final judgments and reasonable, substantiated defence costs, in proportion to that breach. A settlement is covered by this indemnity only with the Customer’s prior written agreement. The Provider informs the Customer of the claim without undue delay, allows it to participate in the defence and cooperates reasonably with it. No agreement may impose an admission of fault or a non-monetary obligation on the Provider without its written agreement.
This indemnity does not cover the Provider’s own breaches, the share of damage attributable to it or a penalty whose transfer would be unlawful. It does not reduce third-party rights or each party’s own obligations towards data subjects and authorities.
11. Intellectual property, usage data and references
11.1 Rights to pealHQ
The Provider and its licensors retain their rights to pealHQ, its software, visual identity and documentation. During the contract, the Customer has a non-exclusive right to use the service within its plan’s limits, for its business activities and to make its portal available to its users.
11.2 Rights to content
The Customer and relevant rights holders retain their rights to their data and content. They grant only the permissions necessary to perform the service, particularly hosting, technical reproduction, display according to portal settings and exchanges with authorised integrations. No ownership of those items is transferred. For User Contributions, the licence and its limits are specified in Article 8.2 of the Terms of Use; the Customer cannot grant more rights than it holds.
11.3 Aggregated and anonymised usage data
The Provider may use aggregated and effectively anonymous usage statistics to evaluate the performance, reliability and use of pealHQ’s functions and improve the Service. These statistics must not identify the Customer or a natural person, either directly or through cross-referencing using means reasonably likely to be used. They must not disclose Contributions, trade secrets or other confidential Customer information. The Provider does not seek to reidentify individuals or Customers.
Mere pseudonymisation or aggregation is insufficient to meet these conditions. Prior operations involving personal data remain subject to the GDPR. This clause is not general authorisation to reuse personal data entrusted by the Customer for the Provider’s own purposes: before implementation, such an operation requires examination of its lawfulness, the specific written instructions or authorisations required, and information to individuals. Relevant purposes and arrangements are documented in the data processing agreement and privacy notice.
11.4 Feedback and suggestions about pealHQ
The Customer may submit ideas and suggestions about pealHQ. The Provider may implement them, adapt them or take no action, without any obligation of attribution or remuneration, within the limits of Article 8.3 of the Terms of Use. This permission concerns ideas and concepts, not an assignment of rights protecting their form, a patent or a trade secret. Special terms or an expressly accepted confidentiality obligation remain applicable.
11.5 Commercial references
Unless the Customer objects, it authorises the Provider, on a non-exclusive, royalty-free basis during the contractual relationship, to mention its trade name and reproduce its logo to present it as a pealHQ user on the Service’s website and in commercial presentation materials, including those accessible online worldwide. The Customer grants this authorisation within the limits of the rights it holds. The Provider complies with any brand guidelines supplied and does not distort the signs used.
This authorisation does not permit publication of Workspace content, Participant data, numerical results, a testimonial or a case study, or any suggestion of certification, partnership or endorsement beyond use of the Service. Such communications require a separate agreement.
The Customer may object to this use free of charge upon subscription or at any time by email to thomas@pealhq.com, without justification or consequence for its access to the Service. The Provider ceases new uses upon receipt and removes the reference from digital materials under its control within fifteen calendar days. It stops distributing the relevant physical materials within the same period, without an obligation to recall those already delivered. The same cessation rules apply at the end of the contractual relationship, unless separately agreed to maintain the reference. Mere use of the Service without acceptance of this clause does not constitute authorisation.
12. Confidentiality
Each party protects confidential information received from the other and uses it only to perform the contract. Access is restricted to people who need it and are subject to an appropriate confidentiality obligation.
This obligation does not cover information already public without breach of contract, legitimately obtained from a third party or independently developed. Legally required disclosure remains possible, with prior notice to the other party where permitted by law. Content the Customer chooses to make public is not confidential in relation to those to whom it is made accessible.
The confidentiality obligation applies during the contract and for three years after it ends. Trade secrets remain protected for as long as they meet the statutory conditions for that protection. Personal data obligations and other statutory confidentiality obligations remain applicable for their own duration. This three-year period does not authorise retention of data that must be erased sooner.
13. Personal data and end of service
13.1 Roles and data processing agreement
Each party complies with its personal data protection obligations. LDSR Ventures acts as controller for purposes it determines, particularly managing the commercial relationship, billing and certain security processing.
When processing portal users’ data on behalf of and on instructions from the Customer, LDSR Ventures acts as processor. These operations must be governed by a data processing agreement compliant with Article 28 of the GDPR, agreed between the parties and annexed to the contract. This agreement specifies in particular the data and individuals concerned, instructions, security measures, subprocessors, transfers, assistance and return and deletion arrangements. These Terms of Sale do not replace that agreement.
13.2 Personal data breaches
When the Provider becomes aware of a breach of personal data processed on the Customer’s behalf, it notifies the Customer as soon as possible, without undue delay. It communicates available information on the breach’s nature, likely consequences, affected data and individuals and measures taken or proposed, supplementing it progressively where necessary. It cooperates with the Customer to limit consequences and enable it to meet its obligations.
The Customer assesses its obligations to notify the supervisory authority and inform individuals. The Provider acts in its place only on instruction or where required by law, without prejudice to its own obligations for processing for which it is controller. Operational arrangements are specified in the data processing agreement.
13.3 Return and deletion
The Provider informs the Customer of arrangements for retrieving its data before final closure of its Workspace. The Customer may use available exports and request an additional return at thomas@pealhq.com. This return covers the Customer’s data, not source code, security secrets or other Customers’ data.
Unless a legal obligation requires otherwise or faster erasure is expressly requested, the Customer has thirty days after the end of service to request that return. Data is delivered in a commonly used structured format through a secure procedure; any specific service beyond a standard return requires an accepted quotation.
This contractual period does not reduce any statutory right to retrieve content or to data portability. No quotation or fee may be imposed where a mandatory provision requires return free of charge.
At the end of that period and after the requested return has been completed, data is deleted or returned according to the Customer’s instructions and the data processing agreement, except where retention is legally necessary. The deletion schedule for active data and backups is specified in that agreement. Mandatory retention is limited to necessary information and does not permit continued commercial use of that data.
14. Liability
14.1 Principles
Each party is responsible for breaches attributable to it and the resulting direct, foreseeable and established damage, under applicable law. The Provider’s use of other parties to perform its obligations does not remove its liability to the Customer.
The Provider is not responsible for the Customer’s commercial or editorial decisions or malfunctions exclusively attributable to equipment or services under the Customer’s control. Such a circumstance cannot be invoked to exclude a breach of the Provider’s own obligations.
14.2 Indirect damage
Subject to Article 14.4, the Provider is not liable for indirect damage suffered by the Customer. Loss of profits, revenue, customers, opportunities or reputation is excluded where it is effectively an indirect consequence of the breach. Classification depends on the circumstances; merely naming a type of damage is insufficient to exclude compensable direct damage.
Loss or alteration of data entrusted to the Provider and reasonable reconstruction costs are not deemed indirect as a matter of principle. Compensation depends on the breach attributable to the Provider, the established loss and legally applicable limits.
14.3 Compensation cap
Subject to Article 14.4 and unless special terms are more favourable to the Customer, the total damages payable by the Provider to the same Customer for a triggering event, or a set of related events with the same cause, are limited to the higher of the following two amounts:
- the amount excluding tax of pealHQ fees actually paid by that Customer under the contract during the twelve months preceding the first relevant triggering event;
- 180 euros, including where the Customer uses a free plan or a trial.
The 180-euro floor is fixed and independent of catalogue plan prices. For a Customer whose relevant fees are less than or equal to 180 euros, the cap is therefore 180 euros; if they are higher, the cap equals their amount. This rule is brought to the Customer’s attention before acceptance, including for a free plan or trial.
The calculation combines Workspaces covered by this contract and claims arising from the same cause; the cap is not multiplied by the number of compensation claims relating to that cause. Independent events with distinct causes are not artificially grouped together. If the contract is less than twelve months old, fees actually paid since it took effect are counted, without annualisation, with the same floor applying.
This cap limits any compensation that may be due; it is neither an automatically payable lump sum nor a minimum compensation amount. The Customer must establish its loss and the conditions for liability. It is not insurance coverage.
14.4 Exceptions and preserved rights
Exclusions and limitations of liability do not apply in cases of intentional misconduct, gross negligence, personal injury or where a mandatory provision prohibits limiting liability. They may not deprive an essential obligation of the Provider of its substance or produce an effect prohibited by law.
Restitution and refunds of amounts incorrectly charged or prepaid for services not supplied, where due under the contract or law, remain outside the cap and do not consume it. Obligations to return data or end a breach are not replaced by payment of the cap.
These limits govern the contractual relationship between the Provider and the Customer. They do not cap penalties imposed by authorities and may not be invoked against data subjects to restrict their rights to compensation under the GDPR. They do not transfer the Provider’s own responsibilities to the Customer. Mandatory rules on recourse between controllers and processors remain applicable.
15. Force majeure
In the event of force majeure meeting the conditions of Article 1218 of the French Civil Code, obligations prevented from being performed are suspended under statutory conditions. The affected party informs the other as soon as possible and takes reasonable measures to limit the effects. If the impediment becomes permanent, the consequences for termination and restitution are determined according to law.
An outage, cyberattack or provider failure does not automatically constitute force majeure: statutory conditions must be met. Suspension is limited to obligations actually prevented from being performed.
If the impediment continues for more than sixty consecutive days, either party may end the affected services by written notice, without a termination penalty. If maintaining them deprives the rest of the contract of its purpose, termination may cover the entire contract. Amounts due for services already supplied remain payable; prepaid amounts corresponding to services not supplied are refunded and data return is arranged under Article 13 as soon as circumstances allow. This option does not delay any termination available earlier under law.
16. Assignment of the contract
16.1 Transfer of the pealHQ business
The Customer consents in advance to LDSR Ventures assigning this contract to the entity taking over operation of pealHQ, particularly as part of a business contribution, business sale or reorganisation. The assignment is recorded in writing. The Customer is notified on a durable medium of the successor’s identity and contact details, the effective date and confirmation that contractual obligations are assumed. It takes effect in relation to the Customer under Article 1216 of the French Civil Code.
The assignment may not, by itself, reduce the Customer’s rights, change agreed prices or services for a paid period or remove safeguards relating to its data. The successor assumes the obligations of the contract and data processing agreement. Applicable personal data formalities and safeguards, particularly for international transfers, remain necessary.
Advance consent to assignment does not, by itself, release LDSR Ventures from its obligations. Any release for the future requires the Customer’s express agreement under Article 1216-1 of the French Civil Code; it does not extinguish liabilities arising before the assignment.
16.2 Other assignments
Outside the case in Article 16.1 and transfers taking effect automatically by law, assignment of the contract by either party requires the other’s written agreement. A change of authorised administrator within the same Customer does not constitute assignment of the contract.
17. Changes to the terms and discontinuation of the service
The Provider may propose changes to the Terms of Sale by communicating them to the Customer on a durable medium at least thirty days before they apply. Material changes take effect upon renewal and require express acceptance where they alter the Customer’s commitments. Silence does not, by itself, constitute acceptance of a new obligation.
A Customer that refuses may stop renewal without additional charges. Acquired rights and periods already paid for remain governed by the accepted terms, unless an agreement more favourable to the Customer or a mandatory legal requirement provides otherwise.
If the Provider decides to discontinue a service for a reason other than a Customer breach or a legally justified emergency, it informs the Customer at least sixty days in advance. It supplies services already paid for until their term ends or refunds the unsupplied portion and arranges data return under Article 13.
18. Final provisions, complaints and governing law
18.1 Evidence
The parties may establish evidence by any legally admissible means. Confirmations, invoices, communications and technical records may be produced as evidence, subject to their integrity and the other party’s ability to challenge them. No Provider record constitutes irrebuttable evidence.
18.2 Entire agreement, severability and non-waiver
The documents listed in Article 3 and validly concluded special agreements constitute the parties’ agreement on their subject matter and replace earlier communications or proposals on the same subject. This provision excludes neither legally required pre-contractual information nor a commitment expressly incorporated into the contract, and does not cover fraudulent conduct.
If a provision is declared invalid or unenforceable, the others remain applicable to the extent that the contract can continue under law. Where necessary, the parties seek a lawful provision respecting the balance of their agreement. Failure to invoke a right on a particular occasion does not waive its later exercise.
18.3 Complaints, governing law and language
Any complaint may be sent to thomas@pealhq.com, identifying the Workspace and the difficulty encountered. The parties seek an amicable solution, without that process preventing urgent measures, statutory time limits or the right to bring proceedings.
The contract is governed by French law, subject to applicable mandatory provisions. Failing an amicable agreement, the dispute falls within the jurisdiction of the competent courts under ordinary rules of law; these Terms of Sale impose no exclusive territorial jurisdiction.
The Terms of Sale are drafted in French. In the event of a translation and a difference in interpretation, the French version prevails, subject to applicable mandatory provisions.